Showing posts with label 911 operator. Show all posts
Showing posts with label 911 operator. Show all posts

Monday, October 31, 2016

An Unusual 911 Call

This is from a first-person account.

I used to work as a 911 operator in a large urban area. One night shift I worked, at around 3:00 a.m., I answered a call from an elderly woman.

She told me she didn’t feel well. I tried several times to illicit more information from her. Was she having chest pains, trouble breathing etc.?

The only response I got was her stating over and over again she was not feeling well. She did give her address and phone number. She also volunteered that she was alone and her front door was unlocked. 

She said when the paramedics arrived they should walk right in.

I put the call out as a “general illness” and continued to talk to her. After several minutes she told me in a weak voice, “ I don’t feel well.” She then stated, “She needed to go to the bathroom.”

I tried to encourage her to stay on the line but I heard her put the phone down. Every few minutes I called her name but received no response.

Eventually a firefighter whom had been dispatched to the callers’ home came on the line. He asked if the call had come in from a third party or family member. I replied “no.”


He sounded puzzled as he told me they had found an elderly lady in the bathroom. I told him that was the lady who had made the call. He slowly stated “no” and then informed me that the lady in the bathroom had been dead for at least 12 hours. That rigor had set in.

Afterwards my supervisor and I pulled the tapes on this call to see if I had missed something. We checked the timestamp, address and phone number. No one else was in the home.

My only explanation is I took a call from a dead woman.